Customer Success & Support

We have a diverse and important role within the company and regularly work with many of the other departments promoting cross-function working which makes the role very exciting and varied.

One of the most motivating aspects of working in our team is watching the customer journey; customers going from strength to strength, nurturing the relationship and achieving their organisational goals by working together as a team.

Working alongside an account manager we ensure the customer has the knowledge, collateral, and solutions to reach their organisational goals. We also play an integral role in sharing insights that may help to reduce or remove blocks to an organisation achieving their desired success.

We contribute to RLDatix’s ethos by being the “voice of the customers”. We are a customer advocate and ensure their views are considered and heard by our support, product and development teams. We pioneer new ways of creatively delivering new processes or functionality and proactively responding to the customer’s changing needs or wants.

We are predominantly home-based and mostly speak to our customers using Microsoft Teams, however, we also aim to visit customers at least twice a year for success planning meetings.