Professional Services

Most of the time we are on-site with customers or home-based. As part of a typical project implementation, we work closely with our customers leading workshops such as: data gathering, process mapping, configuration, training and Go-Live support. Within our technical team, projects include scoping interface requirements and managing interface and merge projects. Even with standardised processes, no project is the same, and that is what makes being part of this team exciting.

Professional Services is an exciting and fast-paced department, grounded in making a difference to our customers. We implement the whole suite of RLDatix solutions and strive to be the best we can be. There is always something new to learn; whether that is a new product, reflections from working with a customer or even changes in policy that influence our approach.  Whatever the challenge, ensuring our customers are happy and able to reap all the benefits from our technology is at the heart of what we do.

We are responsible for the successful implementation of RLDatix technology and solutions. This is achieved by applying our experience across our customer community, focusing on what matters to our customers and by being determined, organised and caring. Once a product is selected by a customer, the Professional Services department is responsible for producing a project plan and looking after the customer throughout the implementation to make it as successful as possible.

We have Professional Services teams in each of our geographies.