Customer-Focused, Depeche Mode Super Fan
Ana Nikolovska, our Germany-based Senior Renewal Specialist, has been with RLDatix for over 6.5 years.
From ensuring a smooth experience for our customers to constantly improving processes, she exhibits the Customer Focused pillar of our Core Values every day. We sat down with Ana to chat about life at RLDatix, her career journey, and what she’s been up to outside of work.
Why did you decide to join RLDatix?
Before joining RLDatix, Ana worked for a variety of companies where she focused on client networking, administrative work, and becoming very familiar with different CRM systems. She credits this part of her career with helping to build the “solid foundation in CRM and communication”, making her prepared for her role here.
She became interested in her initial Renewal Specialist role at RLDatix because she was, “drawn to the dynamic nature of client interactions and the intricacies of contract management”. On top of the role itself sounding exciting, she says that ultimately it was the awesome people she’d get a chance to work with, that lead her to decide to work here.
What keeps you working here?
Ana shares what has been most influential in his decision to continue working here:
“Throughout my journey, the individuals I’ve crossed paths with, the teamwork, and the essence of the work itself have solidified my belief that as a team, we are a vital link in the circle, contributed to continue my career in RLDatix.”
She goes on to share how the team is what sets RLDatix apart from the rest:
“The support I receive from both my colleagues and management is invaluable. Their understanding and compassion during challenging times, both personally and professionally, further strengthen our bonds and enhance our workplace environment.”
What does your role at RLDatix entail?
Ana first started at RLDatix as a Renewal Specialist and worked her way up to her current title of Senior Renewal Specialist.
Today, her role involves “managing subscription contracts with our clients, needing close collaboration with clients themselves, account managers, and finance teams”. Her team’s main goal is to ensure all subscription renewals are finalized on time, which means meticulous attention to detail and thorough preparation are a huge part of their work!
Ana shares her immense pride in and appreciation for her team:
“I’m not one to hold back when I say we truly are the best team. The fact that we’ve welcomed three new additions in recent months speaks volumes. We have a mutual understanding and consistently support each other in every aspect.”
What are your favorite parts of working as a Sr. Renewal Specialist?
“The role demands extensive daily interaction with clients and internal teams at RLDatix. It may sound cliché, but the satisfaction of our clients directly translates to my own happiness. Nevertheless, the memory of the Aptus project remains vivid; a collective effort where colleagues rallied together during the transition from our old CRM system to Salesforce.”
She goes on to share what really drives her, in her role:
“The daily engagement with diverse individuals fuels my passion for this role. As each day concludes, achieving the goals I’ve set forth brings a sense of fulfillment and accomplishment. Additionally, facilitating knowledge transfer to new team members not only reinforces my own understanding but also contributes to the growth and cohesion of our team.”
Have any advice for people looking to move into this area of business?
“It’s all about embracing a love for learning and remaining open to change.”
Outside of work, what are you up to? Tell us a bit about yourself!
During Ana’s time off, she can usually be found playing outside with her son!
She’s also a fan of traveling when she has the time, and especially loves traveling to London for the culture, parks, and museums.
Above: Ana taking photos of her travels / Below: Ana and her son on route to new locales
We also asked Ana to share anything she’s recently been reading, listening to, or watching that she’d recommend! Right now, apart from Depeche Mode, her favorites are heavily influenced by her son’s favorite, which we’re sure all parents of young kids can relate to!
Ana’s Current Favorites
Music: The Best of Depeche Mode (on repeat!)
Book: ” Honestly, I have started few books recently, but haven’t finished them. This period of my life is all about my son and reading children books with him.”
TV: “Again, kids TV shows. I love Shaun the Sheep!”
Quote: “Carpe Diem.”
Want to work with people like Ana who are passionate about what they do?
At RLDatix, we’re making healthcare safer together. Our shared passion for meaningful work drives us, while a supportive, respectful culture makes it all possible. As a team, we collaborate globally to reach our ultimate goal—helping people.
Sounds interesting? Check out our Careers Page, and LinkedIn Page for all the latest information on our open roles!
Ana is just one of many awesome team members at RLDatix worldwide. Be sure to check out our other Employee Spotlights to learn more about the team!
