Nature Loving, Support Superhero
Sandra Ampova, one of our Macedonia-based Service Desk Analysts, has been with RLDatix for three years.
Beginning her journey as an Associate Service Desk Analyst, her diverse professional background, deep passion for technology, and drive to help others paved the way for her growth into her current role.
We sat down with Sandra to learn more about her journey, her current role, and what she’s up to outside of work.
What led you to join the team?
Before joining RLDatix, Sandra worked in various technical roles, including supporting ProtonVPN, servicing surgical equipment, and working as an electronics servicer. “The opportunity at RLDatix allowed me to combine all my previous experiences, even though they were from different fields,” Sandra explains. “It offered flexibility and room for growth, which was something I was really looking for at that stage in my career.”
What keeps you here?
“The people I work with make all the difference. I have the best manager and teammates, and that is the key to success in any role,” she shares. “The team atmosphere here in Skopje is warm, friendly, and always ready to help when you need it. That’s something I value every day.”
What has your career trajectory here looked like?
Sandra started at RLDatix as an Associate Service Desk Analyst, and her background gave her a unique perspective that has proven valuable in her current role. “Working in various technical roles before coming here gave me the foundation to understand the challenges that come with IT support,” Sandra says. Over time, she grew into her current position where she is responsible for providing support for all internal users at RLDatix.
“It’s all about problem-solving and helping people,” Sandra reflects. “That’s what motivated me to get into this field, and it’s why I’ve stayed in this role.”
What does your current role entail?
As a Service Desk Analyst, Sandra’s role is critical in ensuring the smooth operation of RLDatix’s internal systems. She’s the first line of support for employees, troubleshooting issues, providing quick resolutions, and escalating more complex matters to the appropriate teams. “No two days are the same,” she says. “Some days, we get funny requests, and other times, it’s something more serious. But the key is always to help our colleagues as quickly and efficiently as possible.”
Do you have any advice for people looking to join the field themselves?
Sandra believes that patience and communication skills are just as important as technical expertise in IT support. “It’s not an easy field, and you need to have the right mindset. Patience and understanding are key,” she says. “Being able to connect with users and empathize with their challenges is just as important as the technical knowledge you bring to the table.”
Sandra’s biggest career lesson is the importance of working with a supportive team. “No matter how good you are at your job, having a team that supports your growth is essential,” she shares. “A strong team environment can make all the difference in your success.”
Outside of work, what are you up to? Tell us a bit about yourself!
Outside of work, Sandra is an avid outdoors enthusiast. She loves riding mountain bikes, hiking, and camping. “Being in nature and pushing myself physically is such a great way to clear my mind and escape from the usual routine,” she says. “Whether it’s a mountain bike ride or a camping trip, I enjoy the adventure and the opportunity to explore new places.”
Above & Below: Sandra exploring nature.
When it comes to travel, Sandra has a few favorite spots. “London, Dubrovnik, and Vienna are among my favorites,” she says. “I love places that combine history with modernity. These cities have preserved their historic charm while embracing the future, and they offer a perfect balance of city life and nature.”
We also asked Sandra to share anything she’s recently been reading, listening to, or watching that she’d recommend!
Sandra’s Current Favorites
- Music: “One of my all-time favorite artists is Ed Sheeran – which happens to be the last concert I visited.”
- TV: “The last one I just finished is the latest season of Emily in Paris. Other than that, I enjoy crime series (like Sherlock) and also medical ones like The Good Doctor and Grey’s Anatomy.”
- Quote: “Success is nothing if you have no one there to share it with.” – Ed Sheeran
Want to work with people like Sandra, who are passionate about what they do?
At RLDatix, we’re making healthcare safer together. Our shared passion for meaningful work drives us, while a supportive, respectful culture makes it all possible. As a team, we collaborate globally to reach our ultimate goal—helping people.
Sounds interesting? Check out our Careers site and LinkedIn page for all the latest information on our open roles!
Sandra is just one of many awesome team members at RLDatix worldwide. To learn more about the team, be sure to check out our other Employee Spotlights!
