Join the RLDatix Team
Service Desk Analyst
Service Desk Analyst
Service Desk Analyst | Corporate Systems | Lehi, UT | Hybrid
RLDatix (RLD) is on a mission to help raise the standard of care…everywhere. Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it.
Joining TeamRLD means being part of a global effort of over 2,000 team members in making a difference in healthcare…every day.
We’re searching for a Chicago, IL based Sr. Associate Service Desk Analyst to join our Corporate Systems team, so that we can deliver first-line technical support, resolve system incidents, and ensure seamless user experiences across our platforms.
How You’ll Spend Your Time
-
Provide first-line technical support by diagnosing and resolving hardware, software, and system issues
-
Troubleshoot moderate-scope incidents and escalate complex issues with clear documentation
-
Manage user onboarding/offboarding, including account provisioning and system access
-
Identify workflow inefficiencies and implement process improvements to enhance service delivery
-
Develop and maintain knowledge base content while supporting user training and adoption
-
Collaborate with IT teams, vendors, and stakeholders to resolve issues and improve system performance
What Kind of Things We’re Most Interested in You Having
-
Experience providing first-line technical support (hardware/software/systems)
-
Strong troubleshooting and escalation experience
-
Ability to identify inefficiencies and improve workflows
-
Hands-on experience with system administration and maintenance
-
Strong communication skills (technical → non-technical translation)
-
Proven collaboration with IT teams and stakeholders
By enabling flexibility in how we work and prioritizing employee wellness, we empower our team to do and be their best. Our benefits package includes health, dental, vision, life, disability insurance, 401K, paid time off, and paid holidays.
RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by Federal and/or State laws.
As part of RLDatix’s commitment to the inclusion of all qualified individuals, we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process. If reasonable accommodation is needed to participate in either step, please don’t hesitate to send a note to accessibility@rldatix.com.
Salary offers are based on a wide range of factors including location, relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also taken into consideration.
Want to hear more from our team?
Check out our Employee Spotlights blog!
