Join the RLDatix Team
Enterprise Customer Success Manager
Enterprise Customer Success Manager
Customer Success Manager | Customer Success | Hybrid or Remote
We’re searching for a Customer Success Manager to join our team team, so that we can ensure that our customers’ healthcare organizations derive maximum value from our innovative software solutions. The Customer Success Manager will will actively participate in onboarding new clients, tracking and managing account health and sentiment, and ensuring and growing successful usage of RLDatix’s solutions through usage strategies to drive customer satisfaction, adoption, and retention.
How You’ll Spend Your Time
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Build and maintain trusted, long-term customer relationships, earning respect and trust on behalf of RLDatix
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Develop and manage success plans using objective data, in collaboration with the account team.
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Measure and analyze CSAT (Customer Satisfaction) by solution to identify trends and determine any necessary corrective actions.
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Proactively manage customer communications, tailoring information to customer-specific needs and aligning it with their mission and desired outcomes.
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Drive adoption by sharing relevant usage data, share ‘best practice’ goals, promote upcoming webinars and thought leadership events on products and solutions.
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Ensure a seamless renewal process by monitoring and managing client health, satisfaction, escalations, and sentiment.
What Kind of Things We’re Most Interested in You Having
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3+ years of experience in a Customer Success role within a Healthcare SaaS company
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Proven success in managing customer engagement, optimizing usage and outcomes, and achieving significant improvements in customer satisfaction metrics, sentiment, and/or NPS.
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In-depth knowledge on how to leverage data to drive customer insights and business decisions.
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Sincere interest in building long-term relationships with customers
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A knack for working collaboratively within a fast-paced, evolving team
By enabling flexibility in how we work and prioritizing employee wellness, we empower our team to do and be their best. Our benefits package includes health, dental, vision, life, disability insurance, 401K, paid time off, and paid holidays.
RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by Federal and/or State laws.
As part of RLDatix’s commitment to the inclusion of all qualified individuals, we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process. If reasonable accommodation is needed to participate in either step, please don’t hesitate to send a note to accessibility@rldatix.com.
Mission-Driven Work
How this team makes a difference...
By focusing on long-term outcomes, the Customer Success team helps healthcare organizations fully embed RLD solutions into their daily operations and strategic plans. You own the execution of account plans and coordinate across RLDatix teams to deliver a cohesive, outcomes-focused experience for every customer. Every improvement you guide a customer to realize makes healthcare safer for patients and better for the people who care for them.
Want to hear more from our team?
Check out our Employee Spotlights blog!
Farrah Dastur
Healthcare Success Game-Changer With over 14 years on the RLDatix team, Farrah Dastur, our Toronto-based Manager of Success Services has grown her career with us from the support team...
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