Healthcare Success Game-Changer
With over 14 years on the RLDatix team, Farrah Dastur, our Toronto-based Manager of Success Services has grown her career with us from the support team to team lead to manager, where she now mentors her team members on an even larger scale.
Explore her story at RLDatix below!
Why did you decide to join RLDatix?
Farrah wanted to support customers through a mission she truly connected with, and she liked knowing that our software helps improve healthcare.
What keeps you working here?
“My #1 reason to continue working here is my team and my Director. Everyone truly makes each day fun and I have never felt so supported by a team before,” she comments.
What does your role at RLDatix entail?
As a manager, Farrah helps support and mentor members of her team. However, she also works directly with customers who have purchased Success Plans. Her team provides application support and best practice advice. This can include anything from performing a configuration update or generating a report to integrating new sites or assisting with application updates. Farrah likes being hands on with our application, and she especially likes expanding reports in the Report Designer.
What originally inspired you to work in Customer Success?
While studying Computer Animation in school, she built 3D models and layouts of hospital rooms. She mentioned, “It was a change for me to get into the current field, but I enjoy meeting people and helping them navigate through their requests. It's been one of the best changes I made.”
What is your favorite part of working in Customer Success?
“Meeting new people and developing relationships has been a great part of my role and what I do," Farrah explains.
Have any advice for people looking to join the field themselves?
She said that learning something new takes time, so patience is key. Farrah also emphasized the importance of approaching challenges with understanding and kindness both toward yourself and customers.
Outside of work, what are you up to? Tell us a bit about yourself!
With a variety of interests, you can find Farrah gaming (both video games and board games), reading, painting or baking on any given day.
To get to know Farrah a bit more, we also asked her to share anything she’s recently been watching as well as what her favorite quote is and where she would recommend visiting.
Farrah’s Current Favorites
- TV Show: Stranger Things, Physical Asia, and K-Foodie meets J-Foodie
- Travel Spot: “Japan is a beautiful country that manages to blend modern day with history and tradition seamlessly.”
- Quote: "This too shall pass," because it reminds her “to be grounded and present for the good things, and to keep going through the bad."
Want to work with people like Farrah, who are passionate about what they do?
At RLDatix, we’re making healthcare safer together. Our shared passion for meaningful work drives us, while a supportive, respectful culture makes it all possible. As a team, we collaborate globally to reach our ultimate goal—helping people.
Sounds interesting? Check out our Careers Page, and LinkedIn Page for all the latest information on our open roles!
Farrah is just one of many awesome team members at RLDatix worldwide. Be sure to check out our other Employee Spotlights to learn more about the team!
