Transformation Manager | Customer Success | UK | Remote

RLDatix (RLD) is on a mission to help raise the standard of care…everywhere. Trusted by over 10,000 healthcare organisations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it.

Joining TeamRLD means being part of a global effort of over 2,000 team members in making a difference in healthcare…every day.

We’re searching for a UK based Transformation Manager to join our Governance, Risk and Compliance (GRC) team, helping us deliver strategic transformation initiatives that elevate outcomes for healthcare organisations across the NHS and private sector. The Transformation Manager will lead both internal and customer-facing change programmes to modernise delivery models, improve customer experience, and drive the adoption of our cloud-based solutions across the GRC portfolio.

How You’ll Spend Your Time

• Lead strategic transformation projects across the GRC portfolio, such as the proactive migration of customers from on-premises to cloud-hosted solutions.
• Collaborate with cross-functional teams – including Sales, Product, Engineering, and Customer Success – to align on pricing, product parity, migration planning, and customer communication.
• Champion customer needs to ensure transformation programmes deliver measurable improvements in adoption, retention, and satisfaction.
• Design and implement structured change management programmes to help internal teams and customers adapt smoothly to new processes and technologies.
• Identify inefficiencies, risks, and opportunities for improvement in how GRC solutions are delivered, and develop practical recommendations.
• Engage and influence key stakeholders, acting as the bridge between internal functions and our customer base to ensure transformation goals are understood, tracked, and achieved.
• Define success metrics, track progress, and report outcomes to senior leadership, ensuring visibility and accountability across all initiatives.

 What Kind of Things We’re Most Interested in You Having

•  Proven experience in managing customer transformation projects, ideally within SaaS, healthcare, or governance/regulatory environments.
• Strong background in customer success, transformation, or change management roles.
• Demonstrated success in delivering complex cross-functional initiatives balancing technical, commercial, and customer needs.
• Excellent communication, stakeholder management, and influencing skills.
• Strong problem-solving and analytical mindset with the ability to translate strategy into action.
• Familiarity with cloud technologies, SaaS business models, and healthcare or other regulated industries is highly desirable.
• Formal project or change management certification (e.g. PRINCE2, Agile, Prosci) is advantageous.