RLDatix (RLD) is on a mission to help raise the standard of care…everywhere. Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it. 

Joining TeamRLD means being part of a global effort of over 2,000 team members in making a difference in healthcare…every day. 

In Sweden, RLDatix  helps organizations deliver safer, more secure welfare through cloud-based workforce planning solutions that streamline operations, ensure quality, and create better working environments. As societal changes increase the complexity of scheduling and staffing, we provide innovative solutions that improve efficiency without compromising quality, working closely with customers to meet challenges with passion and agility. Today, RLDatix is the market leader in scheduling and staffing in the Swedish municipal and regional markets with our Time Care Planering and Time Care Pool software solutions. 

We’re searching for a Stockholm-based Technical Support Specialist to join our Support team, so that we can ensure our customers receive seamless technical assistance and outstanding service experience. The Technical Support Specialist will troubleshoot, resolve, and document technical issues to ensure customers can maximize the use of RLDatix workforce management solutions. 

How You’ll Spend Your Time 

• Provide technical assistance and customer support to ensure smooth operations and quick resolution of issues 

• Execute scripts and run database queries in order to support troubleshooting and resolve complex cases 

• Diagnose and resolve performance and integration-related issues to maintain high system reliability 

• Collaborate with customers’ IT departments, integration partners, and internal development teams in order to solve advanced problems 

• Install and configure our on-premise applications (Time Care Planering and Time Care Pool) to enable successful deployments 

What Kind of Things We’re Most Interested in You Having 

• Experience in troubleshooting, installation, and customer support resolving technical issues 

• Proficiency with remote tools (e.g., Team Viewer), Office 365, and ticketing systems (e.g., Zendesk or Salesforce) 

• Excellent communication skills in Swedish (verbal and written) and English is a must 

• Education at the college level (High School/Gymnasium), preferably in technical/IT fields 

• Strong problem-solving ability and interest in delivering great customer support 

• Team-oriented mindset, with a knack for collaborating across borders and disciplines 

Nice to Have: 

• Knowledge of workforce scheduling systems such as Time Care Planering or Time Care Pool 

• Database troubleshooting and familiarity with Visual Studio or similar tools 

• Experience working in an international, process-oriented organization 

• University-level education in IT or related fields 

By enabling flexibility in how we work and prioritizing employee wellness, we empower our team to do and be their best. 

RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, color, religion, age, gender, sexual identity, national origin, disability, handicap, marital status or any other status or condition protected by law. 

As part of RLDatix’s commitment to the inclusion of all qualified individuals, we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process. If reasonable accommodation is needed to participate in either step, please don’t hesitate to send a note to accessibility@rldatix.com.