Analyst - Professional Services (Technical Data Migration Consultant) 

Location: Remote, or Chicago, IL, Burlington, VT, Boston, MA 

Every single day around the world, thousands of patients are harmed from care delivery errors, many of which are preventable. We want to change that. RLDatix is on a mission to improve healthcare by enabling a world where patients receive the best and safest care possible. Trusted by thousands of clients around the world, our connected healthcare operations platform combines software and trusted services to empower organizations with critical data insights across risk, safety, compliance, provider lifecycle and workforce management. Our user-centric approach provides a holistic, real-time view of healthcare operations, connecting disparate information across the enterprise – thus giving organizational leadership the contextualized data they need to make better informed decisions. 

RLDatix is truly global, with over 2,000 employees across the UK, Europe, Middle East, Australia, Canada, and the United States. Our strategy is fueled by organic and inorganic growth that brings together the brightest minds and the latest technology – including AI - to deliver marketing leading solutions for our clients. We are looking for people to join our team who are passionate about making a positive change in healthcare. Join us as we work towards our vision of safer, better healthcare for all. 

Our values are in our name... TeamRLD 

TEAM - It all starts with Team... we win 'together'... with our customers. In this role, you'll collaborate across multiple departments and teams, building unified approaches that strengthen our collective impact on healthcare safety. 

RESPECT - Everyone is accepted and expected to be a 'pro' (fessional). You'll demonstrate professional excellence whilst instructing and enabling teams to deliver world-class outcomes that reflect our commitment to healthcare transformation. 

LEAD - We innovate to solve problems and believe that everyone can lead by making people and situations better. You'll lead through influence and expertise, innovating solutions that make complex landscapes more navigable for our teams and clients 

DELIVER - We set big goals (Rocks) and focus on making progress every day. You'll drive measurable improvements across the organization whilst maintaining daily focus on systematic progress that enhances our data maturity. 

What You Will Do: 

In this Analyst role within Professional Services, you will deliver technical solutions for customer projects by applying core knowledge of system integrations, custom development, and data migrations. Collaborating with project teams and clients, you’ll address routine technical challenges, support the creation of scalable service components, and foster strong stakeholder relationships. You’ll utilize AI-assisted workflows, apply specific considerations to service delivery, and assist with system testing and troubleshooting. Your analytical approach will enable you to identify recurring issues and implement effective resolutions, ensuring reliable, high-quality outcomes that directly contribute to customer and team success. 
 

Key Responsibilities: 

Service Delivery & Client Solution Support 

• Process routine customer implementation issues using established methods to ensure service delivery aligns with project requirements. 

• Collaborate with colleagues and clients to respond to recurring service challenges, supporting the deployment of practical solutions. 

• Recognize patterns in customer operational requests and generate effective responses that address immediate service delivery needs. 

 

Technical Issue Diagnosis & Resolution 

• Utilize diagnostic tools to examine technical incidents impacting team solutions, supporting the systematic investigation of faults. 

• Process incident reports and create basic resolutions for routine technical issues to maintain system reliability. 

• Support the documentation and communication of technical resolutions, sharing problem-solving knowledge with relevant team members. 

 

AI & Automation Efficiency Implementation 

• Utilize AI-assisted workflows in routine service delivery, ensuring that automation solutions are applied appropriately. 

• Examine and assess service processes to identify automation opportunities and support streamlined workflow adoption. 

• Support the team in maintaining oversight of critical processes where automation is introduced to preserve quality outcomes. 

 

Stakeholder Partnership & Collaboration 

• Participate in collaborative initiatives with internal teams and stakeholders, supporting the delivery of tailored customer service solutions. 

• Understand client needs by engaging in project discussions and clarifying requirements to facilitate high-quality service outcomes. 

• Support partnership efforts by contributing to shared documentation and knowledge exchanges that reinforce client relationships. 

 

Technical Solution Development & Testing 

• Build reliable technical solution components under guidance, utilizing core programming and system integration concepts. 

• Participate in system testing activities to validate developed modules and identify improvement areas for scalable delivery. 

• Develop functional code and basic documentation supporting the deployment of customer-specific integrations and enhancements. 

 

Experience You Will Need: 

• 3+ years of experience working with data (healthcare relevance preferred) 

• 3+ years of experience working with EHRs/EMRs preferred 

• Familiarity with the HL7 standard strongly recommended 

• Familiarity with a variety of database types and interfaces (Microsoft Access, Oracle, various text forms, ODBC, OLE DB) including high technical proficiency with Microsoft SQL server creating and editing complex queries and T-SQL scripts 

• Experience with SSIS preferred 

• Current Epic Bridges certification is desirable 

• Bachelor's degree in computer science, engineering, information systems, or related field. Equivalent knowledge and skills obtained through a combination of education, training, and experience may meet this requirement. 

Essential Responsibilities: 

• Establish strong relations with co-workers and clients and provide exemplary customer service by understanding and resolving issues quickly to support tailored service solutions and participate in quality service delivery. 

• Occasional weekend/evening hours required to support client go-live activities 

• Demonstrated ability to utilize established technical methods to process service delivery issues and develop practical solutions for routine customer implementation challenges. 

• Proficiency in utilizing AI-assisted solutions and automation tools to create efficiencies and support streamlined workflows in service delivery contexts. 

• Ability to apply core technical knowledge to build reliable code modules, participate in system testing, and support the creation of scalable service delivery components.  

• Develop, test, and execute data conversion including extracting healthcare data from various EHR systems, performing transformations upon the data, and importing it into target EHRs (Epic, MEDITECH, Cerner, Allscripts) 

• Analyze healthcare data in HL7, CDA, CSV, and SQL formats for extraction, transformation, and import 

• Participate in meetings with multiple internal and external stakeholders to gather requirements, identify data conversion needs, provide ongoing updates, and ensure high customer satisfaction 

• Provide quality assurance on data conversion work; verify data integrity and identify data cleanliness issues and reconcile converted data to ensure accuracy 

• Develop and update technical and business process documentation for data conversion (internal and customer-facing) 

• Work and manage support tickets independently 

 

What You Will Gain: 

As an Analyst in our Professional Services team, you'll fast-track your technical career by working alongside industry experts to deliver impactful solutions for leading healthcare organizations. You’ll gain hands-on experience with enterprise-grade integration, data migration, and customer innovation, building a robust foundation in EMR technologies and complex system architectures. This role offers the opportunity to support cutting-edge projects, develop problem-solving skills, and collaborate with multidisciplinary teams, all while expanding your knowledge of healthcare technology. You'll benefit from mentorship and ongoing professional growth, positioning yourself as a trusted technical resource in a rapidly evolving industry. 

 

RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition.