Systems Engineer

Skopje, Macedonia | In-Office/Hybrid

RLDatix (RLD) is on a mission to help raise the standard of care…everywhere. Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it. 

Joining TeamRLD means being part of a global effort of over 2,000 team members in making a difference in healthcare…every day. 

We’re searching for a Skopje-based Infrastructure Engineer to join our Corporate Information Systems team, so that we can strengthen and expand our global technology infrastructure. The Infrastructure Engineer will maintain, optimize, and support our IT systems and services to ensure that RLDatix teams around the world can deliver on our mission of safer healthcare for all.

The Systems Engineer will report ­­­­­­­­­to the Senior Systems Engineer and be responsible for support of legacy and current applications and development of new solutions, automation processes, systems integrations, improving the Data Warehouse processes, creating datasets, automating reports, creating dashboards, managing SQL servers etc.

This role is part of the Corporate Information Systems team but working closely with the various teams across the company including Finance, Marketing, TechOps, Customer Success, R&D etc. (including colleagues in UK, Macedonia, Sweden, North America, Australia etc.) as well as with the wider IT/Business Systems team.

 

The Systems Engineer will be joining a team providing first class day to day support and development on all systems and reporting used by the global business.

The role holder will be self-motivated, able to work effectively with colleagues at all levels of the business and have excellent problem-solving abilities.

This is an excellent opportunity to join a growing international business and team, with significant potential for the role to develop and expand within the business.

 

A crucial part of the role is:

·         Works with users and departments to understand needs and translates business requirements into designs.

·         Combines data as needed from different data sources, data validation and data manipulation and maintains the server environments.

·         Develop and update technical documentation, creates, and maintains documentation of processes, reports, and procedures.

 

Additionally, this person will be responsible for:

·         Participates in defining operational requirements for projects and tool requests

·         Plan and implement systems automation as required for better efficiency

·         Providing first class technical support and ensure that requests sent on the Service Desk, are resolved in a timely manner and keep users informed.

 

The role requires an individual that has the ability to work to tight deadlines and has strong written and verbal skills. The role holder will be able to work well, both independently and in a team environment.

 

What You Will Gain:

This is an excellent opportunity for you to join a global leader in healthcare safety, building up your skillset using innovative tools and technologies along the way. You will grow and develop, and be a part of an amazing international team, advancing your career further.

 

Experience/Knowledge You Will Need:

The candidate would ideally have:

·         Strong knowledge of T-SQL programming language and database concepts, relational theory, OLAP, Linked servers, ODBC connections and drivers etc.

·         Strong knowledge of Microsoft SQL Server deployment, maintenance, and configuration

·         Experience with Microsoft Azure environment and hosted cloud VMs, backup/restore procedures, High availability, AAD, Enterprise Apps, SSO, Bastion, etc.

·         Experience with integration and automation tools such as Boomi, MuleStoft or similar

·         Experience with APIs, middleware, and data exchange protocols (e.g., REST, SOAP, XML, JSON)

·         Experience with PowerShell, Python, as well as API management tools such as Postman

·         Nice to have experience with SharePoint administration and development – C#

·         Nice to have familiarity with ERP, CRM, or other enterprise platforms (e.g., SAP, Salesforce, NetSuite)

·         Nice to have experience developing dashboards using a data visualization tool like Tableau, PowerBI or similar

·         Nice to have experience with WordPress, PHP, HTML, CSS, JavaScript, MySQL

·         Understanding of network protocols (TCP/IP, DNS, DHCP)

·         Communication skills – can understand, and be understood, when discussing business and technical issues

·         Research skills - use reference materials to find solutions, prompt innovation and aid personal development

·         Demonstrated desire and ability to adapt to and work in a dynamic, fast-moving environment

·         Demonstrated ability to both work successfully in a team, but also to assume ownership for own work and work independently as required – a proactive “can-do” attitude

·         Strong spoken and written English skills

·         Ability to work to tight deadlines and manage time

·         Focus on Customer satisfaction, be tactful and diplomatic

·         Looking at the bigger picture, not too immediate

·         High standards of behavior and appearance

By enabling flexibility in how we work and prioritizing employee wellness, we empower our team to do and be their best. Key benefits include private health and group accident insurance, an Employee Assistance Program (EAP) for confidential support, and Loyalty Awards for long-service employees.

RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by law.

As part of RLDatix’s commitment to the inclusion of all qualified individuals, we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process. If reasonable accommodation is needed to participate in either step, please don’t hesitate to send a note to accessibility@rldatix.com.

Salary offers are based on a wide range of factors including location, relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also taken into consideration.