Process & Insights Specialist | Engineering Operations | Skopje, Macedonia | Hybrid

RLDatix (RLD) is on a mission to help raise the standard of care…everywhere. Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it. 

Joining TeamRLD means being part of a global effort of over 2,000 team members in making a difference in healthcare…every day. 

We’re searching for a Skopje-based Process & Insights Specialist to join our Engineering Operations team, so that we can continuously improve workflows, optimise performance, and enhance reporting across our global R&D organisation. The Process & Insights Specialist will analyse, refine, and implement process improvements while leveraging data-driven insights to support strategic decisions and drive operational efficiency.

How You’ll Spend Your Time

• Analyse existing engineering processes to identify inefficiencies and recommend optimisations for quality and efficiency.

• Develop standardised workflows, documentation, and process maps to ensure consistency across teams.

• Lead initiatives to introduce new tools and processes, driving smooth adoption through training and communication.

• Collaborate with engineering, product, and leadership teams to align operational improvements with business goals.

• Generate actionable insights from engineering metrics (Azure DevOps, Zendesk, etc.) to improve delivery performance and quality.

• Host cross-functional retrospectives and circulate feedback to support continuous improvement.

• Assist with basic tooling and access administration as required.

What Kind of Things We’re Most Interested in You Having

• 3+ years’ experience in engineering operations, process optimisation, or tooling administration within a technical environment.

• Proven ability to analyse and improve workflows using Agile and DevOps principles.

• Strong skills in data analysis, metrics reporting, and using tools such as Azure DevOps, Jira, Confluence, Datadog, or Zendesk.

• Excellent business analysis skills, including process mapping and documentation.

• Ability to communicate effectively with technical and non-technical audiences in English and Macedonian.

• Strong problem-solving skills with a proactive and collaborative approach.

• Experience leading cross-functional initiatives and driving alignment across multiple teams.

By enabling flexibility in how we work and prioritising employee wellness, we empower our team to do and be their best. Key benefits include private health and group accident insurance, an Employee Assistance Program (EAP) for confidential support, and Loyalty Awards for long-service employees.

RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, colour, religion, age, gender, national origin, disability, marital status, or any other status protected by law.

As part of RLDatix’s commitment to the inclusion of all qualified individuals, we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process. If reasonable accommodation is needed to participate in either step, please send a note to accessibility@rldatix.com.