RLDatix (RLD) is on a mission to help raise the standard of care…everywhere. Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it.

Joining TeamRLD means being part of a global effort of over 2,000 team members in making a difference in healthcare…every day.

We’re searching for a Macedonia-based People Operations Lead to join our Global People Operations team, so that we can ensure seamless delivery of HR services across 8 international locations. The People Operations Lead will oversee our Skopje-based People Ops team of three and stabilize processes during our HRIS (People Hub) implementation to ensure consistent, employee-focused HR operations worldwide.

How You’ll Spend Your Time

• Lead, coach, and prioritize workload for a team of three People Operations Specialists, ensuring clarity, accountability, and performance.
• Act as the primary escalation point for complex People Ops queries, ensuring a positive and solutions-oriented employee experience.
• Oversee core People Operations processes such as onboarding, job changes, transfers, exits, HR data management, documentation, and compliance.
• Drive standardization of HR processes across 8 countries, ensuring service levels and SLAs are met.
• Partner with Payroll, People BPs, Talent Acquisition, Talent Development, and Business Systems to ensure smooth HR service delivery.
• Play a key role in stabilizing HR processes post-HRIS go-live, overseeing hyper-care, troubleshooting issues, and ensuring team adoption of new workflows.
• Maintain compliance with local employment laws and support audits with accurate documentation and HR records.
• Identify opportunities to simplify and automate processes, contributing to HR metrics and reporting for leadership.

What Kind of Things We’re Most Interested in You Having

• 5+ years of People Operations or HR Generalist experience, with at least 2 years in a team lead or supervisory role.
• Proven experience managing a People Ops/HR team and driving workload prioritization.
• Strong knowledge of employee lifecycle processes, HR systems, and process refinement.
• Experience with HRIS implementation or stabilization (prior exposure to global/multi-country HR operations a strong plus).
• Solid understanding of compliance, data integrity, and audit readiness.
• Proficiency in Microsoft 365 (Teams, Excel, SharePoint); experience with ticketing systems preferred.
• Strong communication, problem-solving, and stakeholder management skills.
• Ability to thrive in a fast-paced, evolving environment and mentor team members effectively.

RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, marital status or any other status protected by law.

As part of RLDatix’s commitment to the inclusion of all qualified individuals, we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process. If reasonable accommodation is needed, please send a note to accessibility@rldatix.com

Salary offers are based on a wide range of factors including location, relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained.