Operations Engineer III – Operations (Senior TechOps Engineer)

Location: USA - remote

Every single day around the world, thousands of patients are harmed from care delivery errors, many of which are preventable. We want to change that. RLDatix is on a mission to improve healthcare by enabling a world where patients receive the best and safest care possible. Trusted by thousands of clients around the world, our connected healthcare operations platform combines software and trusted services to empower organisations with critical data insights across risk, safety, compliance, provider lifecycle and workforce management. Our user-centric approach provides a holistic, real-time view of healthcare operations, connecting disparate information across the enterprise – thus giving organisational leadership the contextualised data they need to make better informed decisions.

RLDatix is truly global, with over 2,000 employees across the UK, Europe, Middle East, Australia, Canada, and the United States. Our strategy is fuelled by organic and inorganic growth that brings together the brightest minds and the latest technology – including AI - to deliver marketing leading solutions for our clients. We are looking for people to join our team who are passionate about making a positive change in healthcare. Join us as we work towards our vision of safer, better healthcare for all.

Our values are in our name... TeamRLD

TEAM - It all starts with Team... we win 'together'... with our customers. In this role, you'll collaborate across multiple departments and teams, building unified  approaches that strengthen our collective impact on healthcare safety.

RESPECT - Everyone is accepted and expected to be a 'pro' (fessional). You'll demonstrate professional excellence whilst instructing and enabling teams to deliver world-class outcomes that reflect our commitment to healthcare transformation.

LEAD - We innovate to solve problems and believe that everyone can lead by making people and situations better. You'll lead through influence and expertise, innovating solutions that make complex  landscapes more navigable for our teams and clients

DELIVER - We set big goals (Rocks) and focus on making progress every day. You'll drive measurable improvements across the organisation whilst maintaining daily focus on systematic progress that enhances our data maturity.

 

What You Will Do:

As an Operations Engineer III, you will optimize data migration and archival implementation workflows by analyzing processes, identifying inefficiencies, and implementing improvements that elevate team productivity and quality by looking at our implementation process with a software engineering lens. Leveraging your expertise, you will collaborate with engineering, product, and leadership teams to deliver help automate and modernize ETL/ELT processes. Your work includes mapping workflows, producing analysis documentation, and supporting process and system improvements. Your contributions will directly influence immediate project outcomes and operational excellence within the engineering function. This position will serve as the equivalent of a Forward Deployed Engineer (FDE), except the "customer" is our own implementation team. 

Key Responsibilities:

Process Analysis & Workflow Optimization

·         Analyze implementation workflows and operational data to identify process inefficiencies and propose targeted improvements.

·         Document process bottlenecks and articulate clear optimization requirements for engineering operations teams.

·         Implement advanced analysis techniques to support continuous workflow enhancement and uphold process quality standards.

·         Provide first-line triage and resolution for migration and archival pipelines.  

·         Diagnose and remediate ETL, extraction, and scripting issues including SQL tuning, query optimization, indexing, partitioning, and job orchestration.  

·         Escalate to development/tooling teams only with clear reproduction steps, impact analysis, and proposed resolution paths.

 

Technical Implementation & Automation

·         Deploy and maintain engineering tools, automation systems, and integrations to support seamless operational processes.

·         Identify and address technical gaps in implementation processes.

·         Work extensively with relational databases such as Oracle, MS SQL Server, Azure Synapse Analytics and others.  

·         Perform advanced diagnostics, performance tuning, and query optimization.

 

Stakeholder Management & Engagement

·         Facilitate effective communication between engineering, product, and leadership teams to capture diverse requirements.

·         Build collaborative relationships to coordinate internal stakeholders and ensure operational solutions align with business objectives.

·         Produce stakeholder engagement plans that foster productive working environments and support collaborative project delivery.

 

Experience You Will Need:

·         7+ years of experience with SQL optimization in multiple DBMS such as Oracle, SQL Server.

·         5+ years of experience with OLAP-specific SQL query optimization and Azure Synapse Analytics (or non-cloud equivalents).

·         3+ years of experience with Azure Data Factory or similar data movement platforms.

·         Experience with scripting languages like PowerShell as well C#/.NET is a big plus.

 

Essential Requirements:

·         Strong stakeholder management skills, including the ability to articulate requirements, coordinate relationship-building, and facilitate collaborative project environments across engineering and product teams.

·         Advanced technical implementation skills to deploy, automate, and optimize data engineering processes while maintaining high quality standards across diverse platforms.

·         Demonstrated business insight with the ability to connect operational improvements to measurable business outcomes and support strategic initiatives through data-driven analysis.

 

What You Will Gain:

In this impactful Operations Engineer III role, you’ll accelerate your technical growth by optimizing data engineering workflows and driving efficiency in an environment that processes petabytes of data. You’ll have the opportunity to solve complex challenges, collaborate with cross-functional teams, and directly contribute to continuous improvement initiatives that enhance team productivity. This position empowers you to build expertise in automation and process optimisation, while influencing engineering operations within a supportive, innovation-driven environment. You’ll develop valuable analytical and problem-solving skills, making a measurable difference in the quality and effectiveness of engineering delivery.

1. Team Structure & Size: You will be the first and leading member of a new team that will bring an engineering mindset to our implementation processes. This role will report to our VP of Engineering on our data platform.
2. Geographic Scope: This role is for our North American team. We have offices in Chicago, Boston, Burlington (VT). You can work remotely or from any of our offices.
3. Educational & Professional Requirements: 5+ years in an engineering role

RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, colour, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition.