Implementation Consultant | Client Services | United Kingdom | Hybrid

RLDatix (RLD) is on a mission to help raise the standard of care…everywhere. Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it.

Joining TeamRLD means being part of a global effort of over 2,000 team members in making a difference in healthcare…every day.

We’re searching for a UK-based Implementation Consultant to join our Client Services team, so that we can deliver industry-leading implementation support for our customers. The Implementation Consultant will configure, train, and deploy our HealthSuite product to ensure excellent outcomes for our clients and help realise our mission of safer, better healthcare.

How You’ll Spend Your Time

• Build strong working relationships with team members and customers to ensure consistent project success
• Perform data analysis using customer and RLDatix data to inform and guide project decisions
• Configure the HealthSuite product in line with best practice standards to meet client needs
• Deliver engaging training sessions to ensure clients can confidently use the HealthSuite product
• Prepare and maintain project documentation, presentations, and demonstrations for clients and internal teams
• Monitor and report project progress, escalating risks and ensuring governance requirements are met

What Kind of Things We’re Most Interested in You Having

• Experience in a customer-facing or service delivery role, preferably within software or healthcare
• Proven success in managing multiple priorities and delivering within tight timeframes
• Strong analytical and problem-solving skills, with the ability to learn new systems quickly
• Proficiency in Microsoft Office, including Visio, Word, Excel, PowerPoint, and Project
• Sincere interest in improving healthcare safety and quality
• Ability to work collaboratively within cross-functional teams while maintaining attention to detail
• Ability to travel

By enabling flexibility in how we work and prioritizing employee wellness, we empower our team to do and be their best. Our benefits package includes health, dental, vision, life, disability insurance, retirement plan, paid time off, and paid holidays.

RLDatix is an equal opportunity employer and is committed to ensuring a fair and consistent recruitment process in accordance with UK law, including the Equality Act 2010. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.

As part of RLDatix’s commitment to the inclusion of all qualified individuals, we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process. If reasonable accommodation is needed to participate in either step, please don’t hesitate to send a note to accessibility@rldatix.com.

All offers of employment are subject to the successful completion of background checks. Any personal data provided in your application will be processed in accordance with the Data Protection Act 2018 and the General Data Protection Regulation (GDPR). By submitting your application, you consent to the processing of your personal data for recruitment purposes.