Head of Strategic Programmes & Commercial Services | Professional Services | UK | Remote

RLDatix (RLD) is on a mission to help raise the standard of care…everywhere. Trusted by over 10,000 healthcare organisations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it.

Joining TeamRLD means being part of a global effort of over 2,000 team members in making a difference in healthcare…every day.

We’re searching for a UKbased Head of Strategic Programmes & Commercial Services to join our Professional Services team, so that we can drive measurable customer outcomes, revenue growth, and operational change. The Head of Strategic Programmes & Commercial Services will shape and support the delivery of complex, high-value programmes, blending strategic programme leadership with commercial structuring to position RLDatix as a transformation partner—not just a software provider.

How You’ll Spend Your Time

• Lead and enable delivery of strategic led programmes to improve customer outcomes and company profitability.
• Support healthcare organisations in implementing operational business change through RLDatix’s EQUIP framework (Evaluate, Quantify, Understand, Protect).
• Drive consistent programme governance, risk management, and executive-level reporting across portfolios.
• Define and maintain a strategic playbook of approaches, methods, and best practices.
• Shape service propositions and proposals with measurable outcomes aligned to customer transformation goals.
• Partner with Sales, Finance, and Legal to structure commercially sound, scalable, and outcome-focused engagements.
• Develop reusable bid assets, commercial frameworks, and service packaging to improve efficiency.
• Collaborate cross-functionally (Sales, Delivery, Support, Customer Success, Product) to accelerate customer outcomes and process improvements.
• Manage a team of consultants, overseeing pipeline projects and proactively identifying resourcing risks.
• Build and maintain trusted relationships with senior NHS and private healthcare stakeholders.

What Kind of Things We’re Most Interested in You Having

• 7+ years’ experience in consulting, professional services, or programme leadership (healthcare technology or enterprise software desirable).
• Proven success in delivering complex transformation programmes to time, quality, and budget.
• Strong commercial acumen with experience structuring bids, proposals, and service offerings.
• Skilled in change management and organisational process improvement using structured frameworks.
• Excellent planning, prioritisation, and stakeholder management skills, with the ability to influence C-suite executives.
• Demonstrated ability to work collaboratively across functions and lead teams without direct authority.
• Genuine interest in healthcare transformation and positioning RLDatix as a trusted partner to the sector.
• Ability to commute to [insert location] [X days per week] (if hybrid/in-office).