RLDatix (RLD) is on a mission to help raise the standard of care…everywhere. Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it.

Joining TeamRLD means being part of a global effort of over 2,000 team members in making a difference in healthcare…every day.

RLDatix is on a mission to transform care delivery worldwide, ensuring every patient receives the safest, highest-quality care. Through our innovative Healthcare Operations Platform, we're connecting data to unlock trusted insights that enable improved decision-making and help deliver safer healthcare for all. At RLDatix we’re making healthcare safer, together. Our shared passion for meaningful work drives us, while a supportive, respectful culture makes it all possible. As a team, we collaborate globally to reach our ultimate goal—helping people.

We’re searching for a Skopje-based Application Support Engineer to join our Customer Support team, so that we can deliver exceptional technical support and ensure reliable Workforce application environments across EMEA. The Application Support Engineer will resolve customer issues, manage system configurations, and maintain application health to strengthen client satisfaction and support safer healthcare delivery.

How You’ll Spend Your Time
· Resolve customer-raised tickets in line with SLAs to ensure timely and effective support.
· Troubleshoot application issues in order to restore service and prevent recurrence.
· Configure and maintain Workforce application environments to support accurate client onboarding and offboarding.
· Monitor system health and configure alerts to proactively detect and address issues.
· Investigate recurring incidents and contribute to post-incident reviews to drive continuous improvement.

What Kind of Things We’re Most Interested in You Having
· Experience in application or technical support, preferably in a customer-facing environment.
· Proven success in troubleshooting tickets and applying structured problem-solving to resolve complex issues.
· In-depth knowledge of configuring back-end environments, including SSO and authentication setups.
· Ability to work on-site in Skopje as part of the local Support team.
· Sincere interest in customer support, application reliability, and continuous improvement.
· A knack for working collaboratively with colleagues and customers across EMEA while being able to operate independently on assigned tasks.

By enabling flexibility in how we work and prioritizing employee wellness, we empower our team to do and be their best. Key benefits include private health and group accident insurance, an Employee Assistance Program (EAP) for confidential support, and Loyalty Awards for long-service employees.

RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by law.

As part of RLDatix’s commitment to the inclusion of all qualified individuals, we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process. If reasonable accommodation is needed to participate in either step, please don’t hesitate to send a note to accessibility@rldatix.com .

Salary offers are based on a wide range of factors including location, relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also taken into consideration.