Our Passion Shaping Our Work

Heather’s Story Bringing a Dual Lens to Patient Safety

Mon, 12 Oct 2026 21:26:25 +0000

Heather’s path through healthcare has given her a broad view of what safety means in practice.

As a Nurse Practitioner in surgery, Heather saw how much patients and families rely on healthcare teams. Those interactions, she says, can shape the way people experience healthcare, for better or worse.

Gaining insight into healthcare from another angle, she joined a large hospital in 2021 to work in their patient safety department, conducting Root Cause Analysis and strategic planning about workplace violence prevention. Building on this experience, she move to a substance use treatment center as a Risk Manager handling areas such as emergency preparedness and patient safety events, gaining insight into healthcare from another angle.

Two perspectives blended together and led her to RLDatix:

an understanding of the immediacy of frontline care, where providers are making decisions, supporting patients, and navigating complex situations in real time; and
an understanding of the systems that underpin safety: how incident management teams assess risks, how events are reported, and how organizations prepare for emergencies.

After transitioning to a Patient Safety Organization, she started working with the data mapping process. Here, she noted how atomization for protections could make it easier for healthcare organizations and wanted to help reduce this burden. That's when she wanted to join RLDatix.

With this decision, she would be helping healthcare organizations on a broader scale.

Today, as Patient Safety Manager, Safety Institute, Heather brings what she calls a “dual lensed approach” to her work. Her experience in both bedside care and patient safety/risk helps her look at potential process improvements from two important perspectives.

Behind every event, report, process, or metric are healthcare teams working to protect their patients.

That's the reality behind the workflow.

Knowing both sides, Heather's dual lens shapes the way she guides customers when thinking about their patient safety programs and interpretation of their data.

For Heather, the work feels meaningful because it helps customers "maintain their culture of safety and get ahead of organizational risks." Her role also includes working directly with a variety of internal teams where she can inform updates to our solutions so they continue to reflect customers needs.

Heather’s work today may look different from her time in surgery, but her passion remains consistent bringing everything she has learned from healthcare into every customer interaction and every opportunity to help organizations deliver safer care.

Stay tuned for more stories from our team members!

Cheryl's Story on Turning Healthcare Experience into Improvement

Wed, 16 Sep 2026 11:00:00 +0000

Cheryl Kirchner’s career in healthcare began at the bedside, caring for cardiovascular and open-heart surgery patients.

It was an experience that revealed both the complexity of healthcare and the deeply human impact it has on people’s lives.

Before joining RLDatix, Cheryl worked for more than 30 years in healthcare. After beginning her career as a critical care nurse, she transitioned into healthcare quality where she led a statewide coronary artery bypass graft improvement project.

Deepening her commitment to healthcare improvement, this experience inspired her to pursue a master's degree, which she followed up with 10+ years of leading quality, safety, and performance improvement initiatives for large healthcare systems.

Across each chapter of her career, one thing has stayed with Cheryl: the dedication of the people working in healthcare. She worked alongside teams that genuinely wanted to make care safer and better for patients.

Reflecting on her experience, she mentions, "That belief in teamwork, continuous improvement, and doing what's right for patients continues to shape the way I approach my work today."

And wouldn't you know it, Cheryl’s first connection to RLDatix began before she joined us.

As a former PolicyStat customer and later an outside consultant working with PolicyStat, she experienced its value firsthand.

Knowing the challenges healthcare leaders face when managing policies, compliance, quality, and safety initiatives, Cheryl mentioned that "when PolicyStat became part of RLDatix, joining the company felt like a natural next step."

Now, as a Senior Solution Consultant in the U.S., Cheryl brings her healthcare experience into every customer conversation letting that perspective shape how she approaches her role because “in some ways, I think of our customers as patients,” Cheryl says.

She described how rewarding it is to step back and walk customers through the value in their current work and how every improvement upon that has the potential to impact patient care.

From critical care nursing to quality leadership to solution consulting, Cheryl’s work has always centered on helping healthcare teams improve care, strengthen safety, and create better experiences for patients. Her role on Team RLD is just a continuation of the mission that guided her career.

Stay tuned for more stories from our team members!

Irena’s Story Behind the Software, Supporting Healthcare

Wed, 16 Sep 2026 11:00:00 +0000

Before joining RLDatix, Irena Karapeovska Mihajlovska spent 11 years as a dentist in a private healthcare setting, working directly with patients of all ages. Her role involved diagnosing and treating oral health conditions, providing preventive care, and helping patients improve their overall health.

But beyond the clinical care itself, Irena’s work was about relationships. She worked closely with patients every day, listening to their concerns, understanding their individual needs, and helping them feel heard and supported.

In a healthcare setting, where people often come to professionals during vulnerable moments, building that trust matters.

Her experience shaped how she sees healthcare today as she understands that “behind every process, decision, or improvement in healthcare, there is ultimately a person who is affected by it.” She developed this perspective through years of direct patient care and continues to apply it in her work today.

After many years in healthcare, Irena felt ready for a new challenge. She completed her undergraduate studies in Informatics.

At RLDatix, she could contribute to a field that's meaningful to her while pursuing her growing passion for technology.

Joining RLDatix was not a step away from healthcare. It was a new way to support it.

Today, as a Quality Engineer III, Irena brings her clinical perspective into the details of product quality.

Coming from a healthcare environment shapes the way she approaches her work. She explains, "I know how important reliability, accuracy, and usability are, especially when technology supports people working in healthcare."

For Irena, quality and reliability are not just technical goals. They are ways to help ensure the people and organizations using RLDatix solutions can trust the tools that support their work. So, she pays close attention to detail and thinks carefully about the real-world use of our solutions.

Her current work supports Expenses and HR Case solutions within healthcare organizations. Having worked directly in healthcare, Irena understands how much the people behind the scenes contribute to the overall healthcare environment.

She knowns that "when HR and administrative processes work efficiently, healthcare staff can spend more time and energy focusing on what matters most — providing quality care to patients."

While Irena no longer works directly with patients, her experience has shaped her current perspective on healthcare technologies. And now she is the one working to improve this technology, keeping her closely connected to the world of healthcare!

Stay tuned for more stories from our team members!

Asia’s Story as a Credentialing Advocate

Wed, 16 Sep 2026 19:45:59 +0000

Asia Tabler’s path into credentialing began with a moment of recognition.

While working as a medical assistant in a clinical environment, Asia supported patient visits and in-office procedures beginning her career in healthcare.

Her revelation came while pursuing her bachelor’s degree. She came across the concept of provider credentialing, which immediately stood out to her: a structured process designed to verify whether providers are eligible to receive privileges and perform procedures.

After accepting her first credentialing role, she quickly realized that this was the area of healthcare where she wanted to build her career.

That first credentialing role became the foundation for much of what she brings to RLDatix today. As a Credentialing Specialist, Asia worked with providers from start to finish, processing privileging applications, submitting payer applications, and managing FPPE (Focused Professional Practice Evaluation) and OPPE (Ongoing Professional Practice Evaluation) data.

Later, Asia continued building that expertise as a CVO coordinator, supporting delegated credentialing for healthcare facilities. In that role, she prepared rosters, maintained provider records, and assisted with payer application submissions.

Looking back at her work, Asia explained how she developed a deep understanding of how credentialing connects to patient safety. Credentialing helps healthcare organizations:

verify provider qualifications
identify potential concerns
support compliance
make informed decisions about who is delivering care

By the time she joined RLDatix, Asia had seen credentialing from multiple angles. She understood the details, the pressure, the stakeholders, and the importance of getting the work right. Asia saw this role at RLD as an opportunity to move from the application processing side into work that more broadly impacts credentialing operations.

Today, Asia brings that firsthand credentialing experience into the way she supports both clients and her team as our Credentialing Account Manager, Solution Management. She understands how quickly applications can become complex, and she uses her background to help identify risks, navigate requirements, and move forward with clarity.

That perspective also makes her a valuable resource to her team, especially when challenging applications require additional attention or a deeper understanding of the credentialing process. Asia mentioned how she enjoys working alongside colleagues who understand the complexity of credentialing and are equally invested in supporting one another and the clients they serve.

That shared commitment reinforces the importance of the work, reminding her that credentialing is not an isolated administrative function. It is part of a larger healthcare ecosystem that supports safe, compliant, and effective care.

Asia and her team's work helps healthcare organizations strengthen the processes that protect patients before care ever begins, because as she puts it, “Credentialing is one of the first lines of defense when it comes to patient safety.”

Stay tuned for more stories from our team members!

Martin's Story from Patient Recovery to Fortifying Partnerships

Wed, 16 Sep 2026 20:24:07 +0000

Martin Schmitt, began his work in healthcare as an outpatient Physical Therapist. He helped patients recover from injuries, regain their function and independence, as well as understand how to reduce their risk of injury recurrence. His clinical training gave him the foundation, but he learned that healthcare is "as much an art as it is a science."

He had many different experiences with patients that schooling couldn't have prepared him for.

Day in and day out, the clinic showed him something: "Even the most dedicated healthcare professionals can face challenges when workflows are inefficient, or communication breaks down."

A patient’s treatment success is significantly influenced by the systems and processes that support that person’s care. That’s why Martin values solutions that truly help healthcare organizations operate more safely and effectively.

Upon learning about RLDatix’s work and coming from a clinical background himself, he immediately recognized the parallels to the challenges he had personally experienced in the healthcare sector.

For Martin, making a difference on Team RLD means helping healthcare organizations achieve their goals while advancing safer, higher-quality care.

Drawing on his clinical experience as a physical therapist, Martin saw the value of proactive support on patient outcomes. Today, he brings that same perspective to his work with healthcare organizations, helping them navigate complex challenges and see how solutions like RLD360 can proactively support safer, more effective care.

Martin started with us as a Customer Success Renewals Specialist supporting contract renewals and compliance initiatives. In time, he grew in his role and is now a Sales Director, focused on enabling long-term customer value by building strong partnerships with healthcare organizations.

When he paused to reflect on what makes his work meaningful, he said, “Knowing that our success is directly tied to the success of our customers makes the work especially meaningful."

Martin’s breadth of influence has grown from improving individual patient outcomes to helping healthcare organizations create safer environments for patients and staff.

Stay tuned for more stories from our team members!